Policies
Order and Refund Policy
Last updated: 2026On this page
This policy explains how orders are executed, the cases of cancellation and refund, and the refill mechanism for the services that include it.
1. Order execution
After payment is confirmed, execution of the order usually begins within hours, and the execution time differs according to the type of service.
Each order is processed according to the service details set out in the catalogue at the time of the order.
2. Cancelling the order
The order can be cancelled before its execution begins.
When the order is cancelled before execution begins, the amount is returned to your balance in the Tfael wallet.
After execution has begun, the order cannot be cancelled merely because the wish for the service has changed; the case is considered according to the order status and the nature of the service.
3. When the order cannot be executed
If the order cannot be executed by Tfael, the amount is returned to your wallet balance.
4. Orders that have been executed
After execution of the order is complete, it cannot be cancelled nor a refund requested merely because the service is no longer wanted after it was executed.
Any case linked to the nature of the service or to refill is handled according to the details set out below.
5. Refill
Some services include a refill when a drop occurs after execution is complete.
If the service includes refill, its period and conditions appear within the service details before the order.
Processing of a refill request begins when it becomes due according to the service conditions.
6. Cases refill does not cover
Refill does not cover cases resulting from changing the account data or the content linked to the order, or any action that affects the service after it was executed.
Refill also does not apply to services that do not include it in their details.
7. Balance and returned amounts
Amounts due on cancellation or when execution is not possible are added to your wallet balance on Tfael.
The available balance can be used to place other orders according to the services available.
8. Contact
If you have an enquiry related to your order, cancellation, refund, or refill, you can contact Tfael at: