Privacy Policy

1. The information we collect

We may collect the information you provide when creating an account or using Tfael, such as:

• Name or username
• Email address
• Account and login data
• Order and transaction information
• The balance and points linked to your account
• The information you enter when using the services

Some technical information may be collected when the site is used, such as the IP address, the device and browser type, and some data related to using the platform.

2. How do we use your information?

We use the information in order to:

• Create and manage your account
• Provide the services you request
• Process and follow up orders
• Manage the wallet, the transactions, and the points
• Improve the platform and develop its services
• Contact you regarding your account, your orders, and your use of Tfael
• Protect the platform from unauthorised use or misuse

3. Order and transaction information

We keep the information linked to your orders and transactions to the extent needed to operate the platform, follow up orders, manage the account, and process cancellations or returned amounts.

4. Data linked to using the services

Some services may need information you enter on the platform so that the order can be executed.

We use this information to the extent needed to provide the requested service and execute the order.

5. Sharing information

We do not sell your personal data and do not share it with other parties for marketing purposes.

Some information may be disclosed when that is required under the applicable regulations, or when needed to protect the rights of Tfael or its users.

6. Protecting information

We take the appropriate measures to protect your data and maintain its confidentiality, and to prevent access to it, its use, or its disclosure without authorisation.

7. Data retention period

We keep the information for the period needed for the purposes it was collected for, or for the period required by the regulations and the obligations linked to them.

8. Cookies

Tfael may use cookies and similar technologies to operate some platform functions, remember settings, and improve the experience of use.

9. Your rights

You can request access to your personal data, or its correction, update, or deletion.

For any request related to your data or your privacy, you can contact us at:

info@tfael.com

10. Updating the privacy policy

We may update this policy from time to time to keep pace with the development of Tfael or with any regulatory requirements.

The updated version will be published on this page along with an updated review date.

11. Contact

If you have any enquiry related to this policy or to how your data is handled, you can contact us at:

info@tfael.com